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Support

Everything you need to know about watching, subscribing, and supporting the next generation of filmmakers.

FAQs

01

Can I cancel my subscription?

Yes, at any time. You can manage or cancel your subscription directly through your Apple ID settings on your iPhone or iPad.

02

How do I restore my purchase?

If you’ve reinstalled the app or changed devices, simply open the "Profile" tab and tap "Restore Purchases."

03

Does ELEVI support 4K?

Yes! We stream in 4K HDR wherever the original filmmaker's source allows. We recommend a connection of 25 Mbps for the best 4K experience.

04

Is the app accessible?

Absolutely. As of our April 2026 update, all films include closed captions, and we are rolling out Audio Descriptions for our most popular titles.

Troubleshooting

If you paid for a film but your library is empty, you likely logged in with a different email address than the one you used at checkout (e.g., an Apple Pay or PayPal email). To watch your film, check your email inbox for your purchase receipt, note the exact email address it was sent to, sign out of ELEVI, and sign back in using that specific email address.
Ensure you have a stable internet connection. We recommend at least 25 Mbps for 4K streaming. If buffering persists, try restarting your router, clearing your browser cache, or switching to a lower resolution.
Ensure you are using the latest version of the app. Force close the application and reopen it. If the issue continues, try deleting the app and reinstalling it from the App Store.
Payout statistics update every 24 hours. Please verify that your Stripe Express account is fully connected and verified within your Filmmaker Dashboard settings.

Accessibility

ELEVI is committed to making independent cinema accessible to everyone. Our player is fully compatible with VoiceOver, supports Dynamic Type (Larger Text), and features a high-contrast interface for better visibility.

Contact Us

For technical support, fill the form or contact us at support@elevi.film